At PURETONE PENS LLC, we aim to provide a straightforward and reliable shipping experience for every order. This Shipping Policy explains our order processing, delivery times, shipping coverage, and carrier information.
1. Shipping Coverage
PURETONE PENS LLC currently ships orders within the United States only.
Our shipping destination is fixed to the United States, and the checkout page is configured for U.S. domestic shipping only. Orders cannot be placed for delivery addresses outside the United States.
Please make sure that your shipping address is complete and accurate before submitting your order.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding applicable U.S. holidays.
Processing time may occasionally take longer during periods of unusually high order volume or due to circumstances beyond our reasonable control. If there is a significant delay affecting your order, we will provide relevant information when available.
3. U.S. Delivery Time
After an order has been processed and shipped, estimated delivery within the United States is generally:
Estimated Delivery Time: 3–7 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances outside our reasonable control.
The estimated delivery period does not include the order processing time.
4. Shipping Carriers
We may use established U.S. shipping carriers and delivery services, including:
- USPS
- UPS
- FedEx
The carrier selected for an order may vary based on the shipping destination, package size, weight, and fulfillment requirements.
When tracking information is available, it will be provided to the customer through the applicable order or shipping notification.
5. Shipping Charges
Any applicable shipping charges will be displayed during checkout before the order is submitted.
The final shipping cost shown at checkout is based on the applicable order and delivery information.
6. Order Tracking
When tracking information is available, customers may receive a tracking number through their order or shipping notification.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional delivery arrangements or costs may apply.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but changes may not be possible once an order has entered fulfillment or been shipped.
8. Delayed or Missing Packages
Although we work with established carriers, delivery delays can occasionally occur due to weather, transportation disruptions, holidays, incorrect address information, carrier operational issues, or other circumstances outside our control.
If your package appears to be delayed or cannot be located, please contact us with your order information and tracking details. We will assist you in reviewing the shipment status and determining the appropriate next steps.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible. We recommend keeping the original packaging and taking clear photographs of the package and damaged item.
Please provide your order number and relevant photographs so that we can review the issue and provide appropriate assistance in accordance with our applicable policies.
