PURETONE PENS LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, or communicating with us.
This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and the privacy rights available to you.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
- Contact Information: Such as your name, email address, telephone number, billing address, and shipping address.
- Order Information: Such as products purchased, order details, transaction information, and delivery information.
- Payment Information: Payment details required to process your purchase. Payment information may be processed by third-party payment service providers. We do not retain complete payment card numbers when they are processed through our payment providers.
- Account Information: If you create an account, we may collect information associated with your account.
- Communications: Information you provide when contacting us regarding an order, product, return, refund, or other inquiry.
- Device and Usage Information: Such as IP address, browser type, device information, pages viewed, and general website interaction information.
- Cookies and Similar Technologies: We may use cookies and similar technologies to support website functionality, remember preferences, analyze website performance, and improve the user experience.
2. How We Use Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders.
- Processing payments and providing order-related services.
- Shipping and delivering purchased products.
- Providing customer service and responding to inquiries.
- Processing returns, refunds, and exchanges.
- Maintaining and improving our website and services.
- Detecting, preventing, and addressing fraud, security incidents, or unauthorized activity.
- Communicating with customers regarding orders, services, or important website information.
- Complying with applicable legal, regulatory, and contractual requirements.
We use personal information only for legitimate business purposes consistent with the purposes described in this Privacy Policy.
3. How We Share Personal Information
We may disclose personal information to service providers and other third parties when reasonably necessary to operate our business and provide requested services.
These parties may include:
- Payment processing providers.
- Shipping and delivery providers.
- Website hosting and technology providers.
- Customer service and communication providers.
- Analytics and website performance providers.
- Professional advisors and service providers.
- Government authorities or other parties when required by applicable law.
We do not disclose personal information to third parties except as reasonably necessary for the purposes described in this Privacy Policy, to fulfill your requests, or as otherwise permitted or required by law.
4. Sale or Sharing of Personal Information
PURETONE PENS LLC does not sell personal information for monetary consideration.
To the extent applicable under California law, California consumers have the right to opt out of the sale or sharing of their personal information. California law also recognizes certain forms of sharing for cross-context behavioral advertising as “sharing.”
If our practices change in a manner that constitutes a sale or sharing of personal information under applicable California law, we will provide the notices and opt-out mechanisms required by law.
5. California Privacy Rights — CCPA
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide you with certain rights regarding your personal information, subject to applicable exceptions.
These rights may include:
Right to Know
You may request information about the categories of personal information we collect, the purposes for which we use it, the categories of sources from which it is collected, and the categories of third parties to whom it may be disclosed.
Right to Delete
You may request that we delete personal information we have collected from you, subject to exceptions permitted by applicable law.
Right to Correct
You may request that we correct inaccurate personal information maintained by us.
Right to Opt Out of Sale or Sharing
You have the right to direct a business not to sell or share your personal information where applicable under California law. This includes the right to opt out of certain sharing for cross-context behavioral advertising.
Right to Limit Use of Sensitive Personal Information
Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information.
Right to Non-Discrimination
We will not unlawfully discriminate against you because you exercise a privacy right provided by applicable California law.
6. How California Consumers Can Submit Privacy Requests
California consumers may submit requests concerning their privacy rights by contacting us at:
California Privacy Request Email: wholesale@puretonepens.com
When submitting a request, please clearly identify the nature of your request, such as:
- “California Right to Know Request”
- “California Deletion Request”
- “California Correction Request”
- “Do Not Sell or Share My Personal Information Request”
We may take reasonable steps to verify your identity before processing certain requests, as permitted or required by applicable law.
Where applicable, California consumers may also use a Global Privacy Control (GPC) signal to communicate an opt-out preference. California’s Attorney General explains that GPC can serve as a valid opt-out signal for covered businesses.
We will process verified privacy requests within the time periods required by applicable law.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
For order-related personal information, we retain relevant personal data for 7 years after the completion of the applicable order. This retention period may be necessary for accounting, tax, legal, dispute-resolution, fraud-prevention, and record-keeping purposes.
After the applicable retention period expires, personal information will be securely deleted, anonymized, or otherwise handled in accordance with applicable legal requirements, unless continued retention is legally required or permitted.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain essential website functionality, remember preferences, understand website usage, and improve our services.
You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality or availability of certain website features.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
10. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete such information as required by applicable law.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of third-party websites before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, applicable laws, or privacy requirements.
When changes are made, the updated policy will be posted on this page with a revised effective date.
